§ 38-353. Duties.

(1) Provide outreach to residents and parents, and to further this purpose, have the cooperation of all individuals within the public school system;

(2) Encourage communication between residents and the Mayor regarding all levels of public education;

(3) Serve as a vehicle for citizens to communicate their complaints and concerns regarding public education through a single office;

(4) Respond to complaints and concerns in a timely fashion with accurate and helpful information;

(5) Receive complaints and concerns from parents, students, teachers, and other District residents concerning public education, including personnel actions, policies, and procedures;

(6) Determine the validity of any complaint quickly and professionally;

(7) Examine and address valid complaints and concerns;

(8) Generate options for a response, and offer a recommendation among the options;

(9) Make a referral to the pertinent school official, when appropriate;

(10) Identify systemic concerns raised by citizens, or otherwise received, related to public education;

(11) Maintain a database that tracks complaints and concerns received according to various categories, including school level and location;

(12) Submit to the Deputy Mayor for Public Education and the Chairman of the Council, on a monthly basis, an analysis of the preceding month, including complaint and resolution data;

(13) Recommend policy changes, staff training, and strategies to improve the delivery of public education services;

(14) Systemically track complaints and concerns, and periodically analyze the data and report to the Deputy Mayor for Education patterns of complaints and concerns that suggest a need for a policy change, staff training, or the implementation of strategic action to address an issue; and

(15) Within 90 days of the end of each school year, submit to the Deputy Mayor for Education a report analyzing the work of the previous year, including an analysis of the types, and number, of: