§ 31-2231.17. Unfair claim settlement practices.

(1) Knowingly misrepresent pertinent facts or insurance policy provisions relating to coverage at issue;

(2) Fail to acknowledge and act reasonably promptly upon communication with respect to claims arising under insurance policies;

(3) Fail to adopt and implement reasonable standards for the prompt investigation of claims arising under insurance policies;

(4) Refuse to pay claims without conducting a reasonable investigation;

(5) Fail to affirm or deny coverage of claims within a reasonable time after proof of loss statements have been completed or after having completed its investigation related to the claims;

(6) Not attempt in good faith to effectuate prompt, fair, and equitable settlement of claims submitted in which liability has become reasonably clear;

(7) Compel insureds or beneficiaries to institute suits to recover amounts due under its policies by offering substantially less than the amounts ultimately recovered in actions brought by the insureds or beneficiaries;

(8) Attempt to settle a claim for less than the amount to which a reasonable person would believe the insured or beneficiary was entitled by reference to written or printed advertising material accompanying or made part of an application or policy;

(9) Attempt to settle claims on the basis of an application which was materially altered without notice to or knowledge or consent of the insured;

(10) Make claims payments to an insured or beneficiary without indicating the coverage under which each payment is being made;

(11) Make known to insureds or claimants of a policy of appealing from arbitration awards in favor of insureds or claimants for the purpose of compelling them to accept settlements or compromises of less than the amount awarded in arbitration;

(12) Unreasonably delay the investigation or payment of claims by requiring both a formal proof of loss form and subsequent verification that would result in duplication of information and verification appearing in the formal proof of loss form;

(13) Fail, in the case of claims denials or offers of compromise settlement, to promptly provide a reasonable and accurate explanation of the basis for such action; or

(14) Make false or fraudulent statements or representations on, or relative to an application for, a policy, for the purpose of obtaining a fee, commission, money, or other benefit from a provider or individual person.